Return Policy

Refund Policy

At Joyita, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

You may request a refund under the following conditions:

• You received a damaged or defective product.
• You received the wrong item.
• Your order was not delivered within the promised timeline.

To be eligible for a refund:

• The request must be made within 3 days of delivery.
• The product must be unused and in its original packaging (where applicable).
• Proof of purchase (invoice or order number) must be provided.

Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind after the order is shipped.
• Delay caused by unforeseen logistics issues beyond our control (natural disasters, strikes, etc.).
• Opened or used food products unless defective or spoiled on arrival.

Replacement Option

Where applicable, instead of a refund, you may also choose to receive a replacement of the same item at no additional cost.

How to Request a Refund

To request a refund or replacement, please contact our support team at:

[email protected]

+91 95390 70288

Include your:

• Order ID
• Reason for refund
• Photo of the product (if damaged or incorrect)

Once approved, refunds will be processed within 5–7 business days to your original method of payment.